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Lost or Stolen University ID / Eastern EXPRESS CARD

Three Easy Steps:

Step 1) Deactivate your Card

Deactivating your card prevents unauthorized transactions with the lost/stolen card. Once your EXPRESS CARD is replaced any EXPRESS CASH, Dining Dollar, Printing Funds & Meal Plan balances will transfer to your new card.

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via Online Card Office

Eastern EXPRESS CARD Online Card Office

  1. Login with Eastern computer account username & password
    ex: smithj NO @my.easternct.edu
  2. Click Card Services Tab, upper left corner
  3. Option to Deactivate Card & Activate Card
  4. Active Card # will be shown for deactivation
  5. Click Deactivate Card Button 
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via eAccounts Mobile App

eAccounts Mobile App Download Instructions

  1. Login with Eastern computer account username & password
    ex: smithj NO @my.easternct.edu
  2. Select Manage Account - Cog Icon, upper right corner
  3. Select Security - Card Management
  4. Active Card # will be shown for deactivation
  5. Slide Toggle to Deactivate Card
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via Card Services Office

Contact the Card Services Office via phone/email/visit

  • Wood Support Service Center, 2nd Floor
  • Monday - Friday
  • 9:00am - 4:00pm
  • (860) 465-5060
  • email us at cardservices@easternct.edu
  • Deactivating your Eastern EXPRESS CARD prevents unauthorized transactions to your EXPRESS CASH, Dining Dollar, Printing Funds and Meal Plan Accounts.

Step 2) Replace your Card

  • Your initial University ID/Eastern EXPRESS CARD is issued at no charge. Once your account is deactivated a replacement card can be issued. Please see Temporary Card information below.
  • There is a $10 fee for a replacement lost, stolen or damaged card which can be paid with EXPRESS CASH, check or the charge can be placed on your university bill.
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Visit Card Services

for Placement Card
  • Wood Support Services Center
  • Monday - Friday
  • 9:00am - 4:00pm
  • Please bring Photo ID with you
  • Account balances will transfer to new card

Card Stolen On Campus?

Report to Public Safety

If you feel your card was stolen while on campus, please report it to Public Safety/Campus Police. A police report will be created by Public Safety. Please bring the case number to Card Services and a new card will be issued at no charge.

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Temporary Card

  • Card Services has temporary cards that are issued for 3 days for three dollars if you forgot your card and/or FOB at home but need time to get them. Temporary Cards can be used for Meal Plans, EXPRESS CASH, Dining Dollar and Printing Funds purchases as well as FOB access to the exterior door to your Residence Hall.
  • The temporary card does not have your picture so, it can not be used for identification purposes such as picking up a refund check at the Bursars' Office.
  • The $3 temporary card charge can be paid with EXPRESS CASH, check or the charge can be placed on your university bill.
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Step 3) Activate your Card

If you find your card before you have replaced it, you can activate your card in the following ways:

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via Online Card Office

Eastern EXPRESS CARD Online Card Office

  1. Login with Eastern computer account username & password
    ex: smithj NO @my.easternct.edu
  2. Click Card Services Tab, upper left corner
  3. Option to Deactivate Card & Activate Card
  4. Deactivated Card # will be shown for activation
  5. Click Activate Card Button 
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via eAccounts Mobile App

eAccounts Mobile App Download Instructions

  1. Login with Eastern computer account username & password
    ex: smithj NO @my.easternct.edu
  2. Select Manage Account - Cog Icon, upper right corner
  3. Select Security - Card Management
  4. Deactivated Card # will be shown for activation
  5. Slide Toggle to Activate Card
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Via Card Services Office

Contact the Card Services Office via phone/email/visit

  • Wood Support Service Center, 2nd Floor
  • Monday - Friday
  • 9:00am - 4:00pm
  • (860) 465-5060
  • email us at cardservices@easternct.edu
  • We will ask for identifying information before activating your card.
  • All Accounts on your card will now be active.