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Support

To report a problem with any of the technology in Eastern’s classrooms and meeting spaces, contact the DTS Help Desk at (860) 465-4346 or helpdesk@easternct.edu

For Mid-Event Issues in the Student Center, Shafer Auditorium and Fine Arts Instructional Center: Immediately reach out to Event Support Staff.

For Mid-Event Issues in all other Event Spaces: Immediately reach out to Event Support Staff or contact Media Services (860) 465-5304

  • Media Services provides audio and visual support for large events and conferences on Eastern’s campus.

    Support services offered:
    • Audio Amplification
    • Multimedia Equipment Setup & Support
    • AV Technical Staffing

    To schedule support for an event, first request media services support through the e-Schedule (EMS Scheduler) process for the event, fundamental AV needs must be specified, followed up by an email to: 

    Requests must be submitted by email at least ten (10) business days prior to the event.

    Depending on the nature of the request, a staff member may contact you to obtain additional information.

    All support requests will be confirmed via email.

    • Event organizers are discouraged from scheduling events requiring AV technology in non-event spaces.
    • Event DJs must provide their own PA equipment and cannot connect to university sound systems.
    • Spaces without AV infrastructure can only be provided with minimal AV technology support.
    • Spaces with existing installed AV infrastructure will be limited to the equipment installed in that space.
    • AV support for all events is subject to equipment and staff availability, as well as weather conditions. 

    If event is cancelled or moved, please notify us as soon as possible.

  • All of Eastern’s classrooms, instructional labs, and large meeting spaces
    are equipped with fixed multimedia projection equipment.

    Each podium is equipped with:
    • Windows-based computer
    • Blu-ray player
    • Document Camera
    • HDMI Laptop input
    Users must provide their own adapter for connecting to the HDMI cable.

    Only authorized users who have scheduled the use of a space may use the AV technology in classrooms and meeting spaces

    Refer to signage on podiums for instruction on how to use AV technology in classrooms meeting spaces. The ECSU Lectern Guide is available for additional information.                  

    To schedule a demo or training on the equipment in classrooms and meeting spaces: 

  • Media Services manages the operation of Eastern's Television Studio which is located in Communication 114.

    • Professional Broadcast Environment: Equipped with industry-standard cameras, lighting, and audio systems for high-quality video production.
    • Multi-Camera Setup: Supports live switching and recording with multiple camera angles for dynamic coverage.
    • Lighting Grid: Adjustable studio lighting with dimmers and color temperature control for optimal visual effects.
    • Control Room: Features video switcher, audio mixer and graphics systems for full production control.
    • Teleprompter: Enhances on-camera delivery for presenters and anchors.
    • Green Screen Capabilities: Allows for chroma key compositing 
    • Flexible Set Design: Modular furniture and backdrops for news, talk shows, interviews and educational content.
    • Recording & Archiving: Digital storage solutions for archiving and managing media assets.
    • Green Room: Guest can prepare and relax in their own space.

    The Studio is used as a teaching facility for Eastern's Department of Communication, Film and Theatre, is home to ETV News' live weekly newscast and a host of Media Services projects.

  • Media Services manages the access and support of the Video Editing Suite located in Communication 111. 

    The Suite contains two Post-Production Workstations utilized by Students working on special projects.