FAQs

• How do I report a problem I’m experiencing in a classroom?

  Call the DTS Helpdesk at (860) 465-4346 or send and email to: helpdesk@easternct.edu

  ---

  Questions they may ask:

  For Projection Issues:

  • What source are you trying to project?
  • Are you using any adapters?
  • Is the A/V mute button On?
  • Is the classroom PC On?

  For Audio Issues:

  • PC and Laptops: In sound devices, is ExtronScaler selected?
  • Is the volume knob turned up?
  • Is the Mute button On?

  ECSU Lectern Guide

• Can I connect portable devices to the University’s fixed projection systems?

  Each podium is equipped with a HDMI cable for connecting external equipment to the system. Users with portable devices such as Mac computers, iPads and mobile devices must provide their own adaptor to connect to the provided HDMI cable.

  ECSU Lectern Guide

• How do I request parking signs for an on campus event?

  To submit sign orders: signs@easternct.edu
  Iinstallation of signs is provided by Facility Services via Work Request Form
  We require five (5) business day’s notice on all sign orders.