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ITS Help Desk

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Eastern's Information Technology Services Help Desk is committed to providing the highest levels of technical support for faculty, staff and students. We are committed to deliver professional IT  support for university  computer hardware, software and network/Internet access. We encourage you to contact us to report problems or request assistance with university Mac or Windows computers, software applications, printers, scanners and other computer equipment. We are also here to help students with cable TV, and WIFI network issues.

Help Desk professional staff have a number of tools including remote assistance that can often be used to resolve the issue on-the-spot. When this is not possible, the call is assigned to a Desktop Support Team member, who will contact the caller as soon as possible to make arrangements for an on-site visit. In either case, a record of the call is logged to our online tracking system. A call is not closed until the problem has been resolved or the request satisfied.

As a service provider, we are always interested in improving the quality of our support. After every workorder is closed, a survey is sent out to the requestor to follow up in the workorder. If you have any questions or comments about our services, please contact us at any time. 

ITS Help Desk

Library Room 236

Phone: (860) 465-4346

Open Hours: Monday - Friday from 8 AM to 5 PM

Eastern Students: Help Desk (Sharepoint)

Self-Service Help Desk Reporting Form

TechTalk Instant Chat Session

Eastern Knowledgebase