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ITS Help Desk

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Eastern's Information Technology Services Help Desk is the first point of contact for all IT related issues. We are committed to providing the highest level of technical support for faculty, staff and students. Help Desk staff are equiped with a number of tools to assist with matters regarding university hardware and software, Wi-Fi and network issues, printers and any other computer peripherals experiencing issues.

Help Desk staff offer remote assistance, scheduling of on-site visits, as well as dispatching the proper team for the issue at hand. A call is not closed until the problem has been resolved or the request satisfied.

Contact Us

Hours of Operation:
Monday - Friday | 8 AM - 5 PM

Phone: (860) 465-4346
Library, Room 236

Start a chat session with us:
TechTalk Instant Chat

Quick Solutions

  • Ensure your device's MAC address has been added to the "My Devices" portal. If you need help finding the MAC address of your device, please see our Knowledgebase for more information.

    For iPhone users, make sure the "Private Wi-Fi Address" option is disabled.

  • At Eastern, there are 3 available Wi-Fi connections: eduroam, ECSU-BYOD and ECSU-BYOD5

    We highly recommend using ECSU-BYOD5 and ECSU-BYOD when BYOD5 is not available. BYOD5 provides that fastest internet speeds on campus.

    eduroam is only meant for those who travel between CT State College campuses.

  • If you have forgotten your password, give us a call at (860) 465-4346 and select option 1 or option 2 (during operating hours). 

    When given your temporary password, be sure to log into your Outlook account first.

    Note: Your Eastern ID is required for all password changes.

  • If you are prompted with the message: "Single Sign-On Failed: Please contact your system Administrator."

    Clear your cookies and cache. To do this, go into your browsers settings, privacy and security (or history) and clear cache and cookies or clear browsing data. Select the options to clear "Everything" for "All Time". Browser settings may vary.

    Note: This will wipe all saved passwords, autofill forms and saved site permissions. You can also run your browser in Incognito or Private mode for a one time fix.

  • With MobilePrint, you can easily print from your email or phone to any campus printer.

    See our Knowledgebase articles on printing from a Chrome device or any Mobile device.

  • If you would like to VPN into your desktop, see our Knowledgebase article.

    To find your "Device/Host Name", simply type "PC Name" into the Windows search bar. On the new page, you will see "Device Name". Example - EITSAYR7VR2

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