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Fatma Pakdil

Professor
Management and Marketing
Biography

Professor Pakdil is an accomplished scholar and expert on quality management, quality control, Six Sigma and lean management. Before coming to Eastern, she was a member of the faculty at Baskent University. She earned her MBA and Ph.D. in Management, and her BS in econometrics from Uludag University.

Research Interests
  • Statistical Quality Control in Healthcare
  • Service Quality
  • Quality Control
Of Note

Professor Pakdil wrote a book titled “Performance Leadership” with Karen Leonard and the book was published by Business Expert Press in May 2016.

Teaching Interests
  • Operations Management
  • Six Sigma
  • Healthcare Management
Publications

Pakdil F, Leonard KM. 2017. Implementing and Sustaining Lean Processes: The Dilemma of Societal Culture Effects, International Journal of Production Research, 55(3), 700-717.

Kurtulmuşoğlu FB, Pakdil F, Atalay KD. 2016. Quality Improvement Strategies of Highway Bus Service Based on a Fuzzy Quality Function Deployment Approach, Transportmetrica A: Transport Science, 12(2), 175-202.

Pakdil F, Leonard KM. 2015. The effect of organizational culture on implementing and sustaining lean processes, Journal of Manufacturing Technology Management, 26(5), 725-743.

Pakdil F, Leonard KM. 2014. Criteria for a Lean Organization: Development of a Lean Assessment Tool, International Journal of Production Research, 52(15), 4587-4607.

Şimşek B, Pakdil F, Dengiz B, Testik MC. 2013. Driver Performance Appraisal in Logistics Services: A Model Using Statistical Quality Control Tools, Transportation Research Part C: Emerging Technologies, 26, 49-60.


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