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Counseling Services

The Counseling and Psychological Services (CAPS) offers a range of psychological services to help students manage their personal, social, and/or academic concerns.

Types of Counseling Offered:

Individual Counseling

Individual counseling consists of meeting one-on-one with a counselor on a regular basis (usually once a week) with sessions lasting from 50 to 60 minutes. Counseling may include discussing your concerns in great depth and how you may have tried to solve problems and issues. Some of the more common reasons student seek individual counseling include depression and anxiety; stress; interpersonal conflict; relationship difficulties; mild substance use issues; and academic difficulties.

Group Counseling

CAPS offers a variety of groups to fit students needs and schedules. Our groups usually consist of 5 to 8 members (students) and are facilitated by two therapists. Groups meet weekly for 90 minute sessions. Groups conducted in the past have included “Men’s Group,” “Relationship Survival Group,” "Art Therapy," and general therapy groups which address depression, anxiety, bereavement and stress management, among other concerns.

Telehealth Counseling

CAPS will be offering Telehealth counseling services for the remainder of the semester. CAPS counselors have completed a two day Telehealth training and we will be using and WebEx to meet with students for counseling. Current clients have been contacted and many began meeting with CAPS counselors Monday. Students will be able to request services by calling the main CAPS line (860-465-0181) to schedule Telehealth intake appointment. 

Below is some information about Telehealth, which we have provided to our students. Please call our main line (860) 465-0181 if you have any questions.

Also, follow us on Facebook:  and Instagram: ecsu.caps

What is Telehealth?

  1. “Telehealth” includes the practice of education, goal setting, accountability, referral to resources, problem solving, skills training, and help with decision making. Telehealth counseling may include mental health care delivery, diagnosis, consultation, and psychotherapeutic treatment.
  2. Telehealth will occur primarily through interactive audio, video, telephone, email, instant messaging, and/or other data communications. If one form of technology fails in the course of a telehealth session, an alternate form of communication may be utilized by the counselor.
  3. Services delivered by my therapist are required by law to take place within the state in which the  therapist is licensed, with the exception of crisis consultations or sessions, and telehealth services may not be provided in international jurisdictions.

What are client rights in regard to telehealth?

  1. Clients have the right to withhold or withdraw consent at any time. If consent is withheld or withdrawn, clients may have the option to meet with the counseling provider on the Calvin campus or to request a referral to a local mental health provider.
  2. The laws that protect the confidentiality of my personal information in a face-to-face counseling setting also apply to telehealth. As such, the information disclosed by me during the course of my sessions is generally confidential. The dissemination of any personally identifiable images or information from the telehealth interaction to other entities shall not occur without my written consent except in the case of mandatory or permissive exceptions to confidentiality.

When is telehealth appropriate?

  1. A CAPS staff member will inform me if I am required to complete a screening by a counselor before participating in telehealth and whether a referral for telehealth services is appropriate.
  2. Certain situations, including emergencies and mental health crises, are inappropriate for audio/video/computer-based counseling services.
  3. Telehealth providers may not be available for contact between scheduled sessions. If a person is in an emergency or crisis situation, they should immediately call 911 or seek help from a hospital or crisis-oriented health care facility in my immediate area. If I am experiencing thoughts of suicide without a clear commitment to safety, I am to contact one of the following resources:
  • 211 (In CT)
  • National Suicide Prevention Lifeline: Call 1-800-273-8255 or Suicide Hope Line: 1-800-SUICIDE (784-2433)
  • Crisis Text Line: Text HOME to 741741
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List of our groups this semester:

Calming the storm
Men's Group
Calming the storm
Men's Group
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Appointment Information

  • If you would like to schedule an appointment to speak with a counselor, please call (860) 465-0181 (5-0181 from campus). You may also go to CAPS and schedule an appointment; most often, appointments can be arranged within the next few days. CAPS is open from 8:30am to 4:30pm Monday through Friday. We are located at 182 High Street.

    If your need is URGENT, we offer "urgent access" hours Monday-Friday, 1pm -3pm, when you will meet with the “on-call” counselor to assess safety and determine treatment direction.

    At times, counseling demands may exceed our Department’s resources. If you come during one of these high demand periods, you might be placed on a waiting list or referred to another outside agency or provider. If you are referred to an outside resource, you are responsible for any fees associated with such service.

  • Professional ethics, state, and federal laws protect the confidentiality of the information shared in counseling.Therefore, no acknowledgement of your status as a CAPS client will be made, nor will information about your actual counseling be released to any outside agency or individual without your written permission, except as may be required by law (please see Confidentiality section). Counseling files are NOT part of academic records and no one has access to them except the staff of CAPS.
  • All students go through the same process at the first appointment, called “intake.” Students should arrive approximately 20-30 minutes before their scheduled appointment to fill out paperwork for the intake counselor. The intake appointment with the intake counselor assesses your concerns and the services you may need. During this appointment, available counseling options will be discussed and decided upon between the counselor and the student. If we determine that your counseling needs require resources beyond what we can provide, we will assist you with a referral to an appropriate mental health provider (see Referrals section). We will also offer you referrals to any on-campus resources that can provide additional help.
  • What is a No Show and Late Cancellation?

    The Office of Counseling and Psychological Services strives to be an accessible resource to the greatest number of students while meeting the very high demand for counseling from students. Due to the extremely high demand and limited availability of appointments, CAPS has a missed appointment policy that may result in termination of services after 3 MISSED OR LATE CANCELLED APPOINTMENTS. The missed appointment policy applies to all appointments, including individual counseling, group counseling, and medication services. Timely cancellation will allow appointment times to be offered to another student.

    What Counts as a Missed or Late Cancelled Appointment?

    1. If a student cancels any appointment without notifying CAPS at least 24 hours prior to the appointment.
    2. If a student reschedules any appointment without notifying CAPS at least 24 hours prior to the appointment.
    3. If a student misses any appointment without notifying CAPS.
    4. The policy applies to all appointments, including individual, group, and medication services.

    How Do I Cancel My Appointment?

    You can cancel your appointment by:

    • Calling CAPS at 860-465-0181
    • Cancelling in person by coming to CAPS at 182 High St. Willimantic, CT