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Counseling Services

The Counseling and Psychological Services (CAPS) offers a range of psychological services to help students manage their personal, social, and/or academic concerns.

Types of Counseling Offered:

Individual Counseling

Individual counseling consists of meeting one-on-one with a counselor on a regular basis (usually once a week) with sessions lasting from 50 to 60 minutes. Counseling may include discussing your concerns in great depth and how you may have tried to solve problems and issues. Some of the more common reasons student seek individual counseling include depression and anxiety; stress; interpersonal conflict; relationship difficulties; substance use issues; and academic difficulties.

Group Counseling

CAPS offers a variety of groups to fit students needs and schedules. Our groups usually consist of 5 to 8 members (students) and are facilitated by two therapists. Groups meet weekly for 90 minute sessions. Groups conducted in the past have included “Men’s Group,” “Relationship Survival Group,” "Art Therapy," and general therapy groups which address depression, anxiety, bereavement and stress management, among other concerns.

List of our groups this semester:

art therapy
Men's Group
Healing through Grief
Calming the storm


Counseling and Psychological Services does not explicitly endorse any of the agencies or individuals listed below. We are providing this list solely as a service to those students who wish to explore alternative sources of treatment. It is not meant to be an exhaustive list of practitioners in the areas highlighted.

Always check with your insurance company for details of your mental health benefits. Important information includes what providers are in and out of your network of approved clinicians, your co-pay per session, the maximum amount allowed in any calendar year for out-patient treatment and any limitations on what types of problems are covered.

Appointment Information

  • If you would like to schedule an appointment to speak with a counselor, please call (860) 465-0181 (5-0181 from campus). You may also go to CAPS and schedule an appointment; most often, appointments can be arranged within the next few days. CAPS is open from 8:30am to 4:30pm Monday through Friday. We are located at 182 High Street.

    If your need is URGENT, we offer "urgent access" hours Monday-Friday, 1pm -3pm, when you will meet with the “on-call” counselor to assess safety and determine treatment direction.

    At times, counseling demands may exceed our Department’s resources. If you come during one of these high demand periods, you might be placed on a waiting list or referred to another outside agency or provider. If you are referred to an outside resource, you are responsible for any fees associated with such service.

  • Professional ethics, state, and federal laws protect the confidentiality of the information shared in counseling.Therefore, no acknowledgement of your status as a CAPS client will be made, nor will information about your actual counseling be released to any outside agency or individual without your written permission, except as may be required by law (please see Confidentiality section). Counseling files are NOT part of academic records and no one has access to them except the staff of CAPS.
  • All students go through the same process at the first appointment, called “intake.” Students should arrive approximately 20-30 minutes before their scheduled appointment to fill out paperwork for the intake counselor. The intake appointment with the intake counselor assesses your concerns and the services you may need. During this appointment, available counseling options will be discussed and decided upon between the counselor and the student. If we determine that your counseling needs require resources beyond what we can provide, we will assist you with a referral to an appropriate mental health provider (see Referrals section). We will also offer you referrals to any on-campus resources that can provide additional help.
  • What is a No Show and Late Cancellation?

    The Office of Counseling and Psychological Services strives to be an accessible resource to the greatest number of students while meeting the very high demand for counseling from students. Due to the extremely high demand and limited availability of appointments, CAPS has a missed appointment policy that may result in termination of services after 3 MISSED OR LATE CANCELLED APPOINTMENTS. The missed appointment policy applies to all appointments, including individual counseling, group counseling, and medication services. Timely cancellation will allow appointment times to be offered to another student.

    What Counts as a Missed or Late Cancelled Appointment?

    1. If a student cancels any appointment without notifying CAPS at least 24 hours prior to the appointment.
    2. If a student reschedules any appointment without notifying CAPS at least 24 hours prior to the appointment.
    3. If a student misses any appointment without notifying CAPS.
    4. The policy applies to all appointments, including individual, group, and medication services.

    How Do I Cancel My Appointment?

    You can cancel your appointment by:

    • Calling CAPS at 860-465-0181
    • Cancelling in person by coming to CAPS at 182 High St. Willimantic, CT

Searchable and Referral Resource

Thriving Campus

Embrace Hope Expect Change Project

Browse the complete Service Directory for all programs and services, or visit their Learning Center. Find local Services by going to the Advanced Search Tab and put in your zip code.

Off-campus Referrals

What to say when you make the call

Many times you will be prompted to leave a message on an answering machine. If they don't ask you for certain information, use the guide below to help place the call.

"Hello, my name is ______________ and I found your number through my (insurance company, my current counselor, online, etc). I'd like to discuss the possibility of working with you. Please call me back at ________________ (leave contact #). The best time to reach me is __________________(leave your range, something like before noon or after 2 pm). Thank you."

Be sure to have questions written down, so when they call you back you can ask them. These might be some topics you would like to touch on.

  • I have _____________(name your insurance). Do you accept my insurance? What are your fees and payment policies? Do you directly bill my insurance? Do I need to have my appointments pre-approved?
  • I am dealing with ________________(stress and anxiety, depression, grief, etc.), is this something you work with?
  • I am most comfortable working with (male or female) counselor, can you accommodate this request?
  • I will need directions to your office; how do I get there? Is it on a bus route, or is there available parking

eastern campus flowers

Agency/Group Practices

Agency or Individual

  • Natchaug Hospital Programs
    151 Storrs Road, Mansfield Center, CT 06250
    (various locations/ Programs) 860-456-1311
  • Northeast Clinical Specialists
    155 Storrs Road, Mansfield Center, CT 06250 860-456-4442
  • United Services
    132 Mansfield Avenue Willimantic, CT 06226 860-456-2261
  • Generations Family Health Center
    40 Mansfield Avenue, 2nd Floor, Willimantic, CT 06226 860-450-0585
  • Perception Programs, Inc.
    54 North Street, Willimantic, CT 06226 860-450-7122
  • Community Health Resources (CHR)
433 Valley Street, Willimantic, CT 06226 860.456.7200
  • Inlight Professional Counseling Services, LLC
29 Ivanhill St. Willimantic, CT 06239 860-774-0215

Local Private Practice Counselors

  • Lauriann Zane LADC
    322 Main St. ,Willimantic CT. 06226 860-933-1356 1.1 miles 
  • Stephanie Smith, LPC
    322 Main St. ,Willimantic CT. 06226 860-208-6436 1.1 miles 
  • Holly Wells, LCSW
    323 Main St., Willimantic CT. 06226 860-529-5506 1.1 miles 
  • Amanda Risley, LPC
    324 Main St., Willimantic CT. 06226 860-933-9937 1.1 miles 
  • Susan Barone, LCSW
    325 Main St. ,Willimantic CT. 06226 860.208.3813 1.1 miles 
  • Lynn Dove, LCSW
    12C Ledgebrook Dr, Ste 3, Mansfield CTR 06250 860-423-3065 1.7 miles
  • Igor Espittia, LCSW (spanish speaking)
    134A Conantville Rd. Mansfield Ctr 860-208-8386 1.9 miles
  • Jonathan Schreiber
    147 Coventry Road, Mansfield Center, CT 06250 860-931-5054 2.1 miles
  • Archna Khattar, LMFT
    132 Conantville Road, Mansfield Center, CT 06250 860-655-2048 2.1 miles
  • Elena C. Schreiber, LMFT
    147 Coventry Road, Mansfield Center, CT 06250 860-786-8108 2.1 miles
  • Marianne Carroll, LADC
    387 Tuckie Road, North Windham 860 423 4279 2.5 miles
  • Timothy Carroll, LCSW
    388 Tuckie Road, North Windham 860 423 4279 2.5 miles
  • Michael Luongo, LPC, LLC
    267 Willimantic Road, Suite 5, Chaplin CT 06235 860 455 9812 – ext 3 4.8 miles
  • Michelle Allison, LMFT
    638 Browns Road, Storrs-Mansfield, CT 06268 860-933-5072 6 miles
  • Joe Freeman, MDiv, LCSW
    1173 Main Street, Coventry, CT 860-634-3405 6 miles
  • Ruth Freeman, LCSW
    196 Davis Road, Storrs, CT 06268 860-933-1371 6.1 miles
  • Joe Freeman, MDiv, LCSW
    196 Davis Road, Storrs, CT 06268 860-634-3405 6.1 miles
  • Erica Diamond, MA, LMFT
    1066 Storrs Road, Storrs, CT 06268 860-933-0483 6.3 miles 
  • Reginald Harris, LMFT
    1720 Ellington road, South Windsor CT. 860-550-3953 34 miles