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Requesting Alternative Format Requests


To request materials in an alternative format you will need to submit an Alternative Format Request Form via the Eastern Accommodate Symplicity portal.

Please follow the steps below for each alternative format request. Remember to do this for each semester and for each alternate format request. The OAS recommends you submit your request as early as possible before any given semester, as it can take up to 2-4 weeks to process your request.  

  1. Visit Symplicity Accommodate Portal log in. Enter your Eastern email address and password.
    accommodate log in page
  2. Select 'Accommodation' from the left navigation menu. Next choose 'Alternative Format' located on the bottom from the list of options that appear.
    select from accommodation menu
  3. To make a request, select 'Current' then 'Student Entered.'
    alt request student entered
  4.  A form will appear with the information needed to process your request. Enter the textbook ISBN #, title, author, copyright, publisher, edition number if available and any other description information you think is helpful. Include the semester, course ID, and click the copyright agreement box as seen below.

    Note: You can also find required textbook information on the Eastern - find textbooks page. If the information is not available online, students should contact the professor or departmental secretary to obtain textbook information. 
    alt audiobook form part 1

    alt audiobook form part 2
  5. Attach your proof of purchase (required) shown above (a picture of receipt will also suffice) and select the requested alternative format needed from the menu shown below.
    alt audiobook form part 3
  6. Click 'Submit.' The OAS will then confirm receipt and begin to process your alternative format request. If you have more than one request, repeat the process by selecting 'Request Additional Alternative Format.' Repeat the process for each individual request.

If you are requesting an audio text request for assigned course materials, such as, a PowerPoint file or PDFs, etc., please select that option from the menu as seen below and submit the file(s) needed.
audio text materials request

You can also do it yourself!
Now you can also convert files into alternate formats with our SensusAccess software conversion tool. It is free for the entire Eastern community. To learn more about how to convert files into accessible formats please visit our Digital and Print Accessibility page.

Note: Alternate format requests are not created automatically from your accommodation letter request. You MUST request alternate format requests separately and if possible, prior to the start of the semester using this process. Students are encouraged to submit alternate format requests as soon as possible after semester registration. Should your schedule change, you are responsible for requesting alternate formats for new classes through the same process. Please also cancel any books you no longer need. Once alternate formats are requested, you are responsible for following the established Guidelines and Procedures for your specific accommodations. View Guidelines and Procedures:

ECSU Guidelines and Procedures

For further assistance, questions, or support regarding alternate format requests, please contact or