Web Server Password Expiration/Changes and Adobe Contribute:
Q. What should I do when I see this message: "Contribute could not connect because the server is down or not accepting connections. Please contact your administrator."? Is the server down? Did I do something wrong? I just had my web server password reset and it still doesn't work!
A. All Eastern web server passwords expire every 90 days from the date of creation. Whenever your web server password is reset by Bill Kenney, Web Server Administrator, it is set as immediately expired, requiring you to change it immediately on first logon.
When you first configured Contribute, you entered your current web server password. Over time or through a manual reset by the System Administrator, your password expires and must be changed. Contribute does not provide that functionality. There are two separate processes that you must follow in order to reset your password and re-configure Contribute to allow access to the web server.
NOTE: If you are sucessful in logging into the webserver using SSH Secure Shell Client and you are NOT prompted to change your password, you must type passwd at the prompt. This will force the system to allow you to change your password.
Step 1) You must logon to the web server using the SSH Secure Shell Client (Windows) or the Mac OS X Secure Shell with the expired password. You will be prompted immediately to change it. Windows users, for details on this process refer to page 6 - 11 of the SSH Secure Shell documentation. See IMPORTANT NOTE below. Mac users, for details on this process refer to the SSH Password Change in Mac OS X.
IMPORTANT NOTE: The SSH Secure Shell application for Windows has a known "bug". Occassionally, when attempting to launch the Secure Shell, the Secure File Transfer application is launched instead. If you are unfamiliar with either of these applications, simply look at the title bar at the very top of the application to determine which of the two applications is actually loaded. If the title bar says "SSH Secure File Transfer", do the following:
- Click on this icon located on the toolbar in the Secure Shell File Transfer application.
- This will force open the Secure Shell Client.
- Close the Secure Shell File Transfer
- Follow the instructions on pages 6 -11 in the SSH Secure Shell (Windows) documentation to change your password. Once you have successfully changed your web server password using the SSH Secure Shell, go to Step 2 below.
NOTE: Your web server username MUST be typed completely in lowercase. Your web server password MUST be typed in whatever case is appropriate.
Step 2) Once you've successfully changed your password through the SSH Secure Shell Client, you must update your Contribute configuration. We've created a short video tutorial to assist you with this task.
You can easily reference the video tutorial as you update your password with the Contribute configuration. The information below provides you with the necessary details on the specific information for your website that must be entered as you proceed through Contribute's "Connections Wizard".
As part of the process, you will be prompted to enter the path to the folder on the web server that contains your website, see FIGURE 1 below. By default, Contribute will show the path to be in the following format: /home/xxxxxx/ (replace the x's with your username). This is never the correct server path. Follow the instructions below to help you to determine the exact path to your website's folder on the web server.
Click here to view the "Updating Contribute's Configuration Tutorial".
A " rule of thumb"; all paths begin with: /var/www/html/ You can determine the remainder of the path by viewing your website's homepage URL. Everything that appears to the right of http://www.easternct.edu in your homepage's URL, (except for the filename at the end if one appears), is the remainder of your website's path. See the example below:
For example, the English Department's homepage URL is http://www.easternct.edu/english/index.html Using the pattern described above we can determine that the path to the English Department's web directory would be: /var/www/html/english/
Faculty personal websites follow this pattern for path:
/home/xxxxxxx/public_html (replace x's with your username)
Remember that the path must begin and end with a / character and filenames are NOT part of the path. In the example above the filename at the end, index.html, is NOT as part of the path and should not be entered into the path field in Contribute.
If you do not remember the path to your website or are unable to determine it with the information here, or you have forgotten your web server password, please contact either Kevin Gill, Coordinator of Web Communications, (x5-5793) or the Web Server Administrator, Bill Kenney (x5-4688) for assistance.