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[ June 3 ]

Tina opened the retreat at 9:30 a.m. and thanked everyone for attending. She introduced Dr. Dimitrios Pachis, Vice President for Academic Affairs.

Dr. Pachis said that in 1989 it was decided to come up with a plan to change the university so that we're different than UCONN. We would be a CT public liberal arts university; a residential campus. We would attract a mix of arts and science and professional studies students. We would focus on attracting high caliber students with a highly accessible campus. The challenge is to move ahead; strengthen programs that we have; and introduce new courses that are needed with the focus on student learning. Student learning is the key. We need to be a rigorous university with high standards. We have just finished the planning for the science building. The Science building will be 110,000 square feet. No building will be no more than four stories high. We are going to keep building. Library has made a tremendous impact. The next building will be the Fine Arts facility. The early resource center will go on the large parking lot but we need a parking facility before building the early resource center. We look like a private college which will attract a high caliber student.

We need to do more student learning assessment. Develop a process where the programs become more coherent and the instructors need to become more aware if students are learning. We have to figure out how to educate our students. Our goal is to have 15% of out of state students. Our retention rate is 70-75%. He talked about raising the standards for the learner and the faculty. The library's role will be an important one. There has to be a strong link between the library faculty and the teaching faculty. He asked that every opportunity that we get to explain what we do and how we do it and how it contributes to the learning process.

We need to showcase the faculty and encourage them to learn in the library. The physical environment has a positive impact on the student and their learning. He asked that we be ready to help students and faculty; to exercise leadership. We need to do everything in our power to encourage the learning process. Be proactive and respond to faculty and students. We are on a journey that is so exciting to build a university that will be first rate. There is nothing more important than to be proud of what you are doing. We are going to play an important role in the future.

He also announced that Rebecca Berg will be joining us as our Outreach Librarian and should be here some time in July. He welcomed Gregory Robinson as our new Coordinator of Access Services Librarian.

Nick Welchman asked about standards and how that affects the agreement about transfer students from community colleges. Dr. Pachis did not think that the agreement would lower the standards; a majority of community college students do not come here.

Nick also asked about filling the vacant positions in the library. Dr. Pachis was optimistic that we would be able to fill all our positions.

Tina thanked Dr. Pachis for taking time out of his busy schedule.

Tina went over the retreat etiquette: listen to speaker and not engage conversations. Do not interrupt speaker; raise your hand and wait to be called upon.

Tina reviewed the document "Standards for college libraries; a draft". We can use this with the four issues to evaluate our topic. Each group should designate a group leader and a recorder. Stick with an outline: Define area. Identify a couple of strengths. Identify weaknesses. Action goals (what can we do to overcome these weaknesses).

Staff Groups:

Organizational Culture Shift
(Nick, Jean, Pat, Leanna, Debbie, Marianne)

What does the new library mean as far as changes are concerned? Jobs are more segmented. Workers are more accountable.

Change can bring good things
Created more community opportunities. We do more collective things here.
Reliance on colleagues specialty support.
New building: better facilities and tools to do the things we need to do.
Loss of institutional history gives us flexibility.
Upsizing institution and staff
Participatory management approach to building planning
New positions and capabilities

Change is threatening to some staff
Loss of community (proximity to each other)
Long punchlist for the new building
Loss of institutional history
Backlog of training needs: computer systems; phone/fax system; security systems
Physical separation/proximity to the collections we serve
New class structure evening/night/weekend workers
Multiple Mail software systems
Staffing: unfilled positions create a lot of stress

Build on strengths
And work on weaknesses
Create more opportunities for interdepartmental contact
More frequent and shorter meetings
Disseminate lists of individual responsibilities
More training: identify training needs
Better documentation; training manuals; cheat sheets

Employee Well-being:
(Greg, Erna, Rich, Maureen, Georgia, Kim)

Pleasant work environment minimizes the stress
Clearly defined work loads/roles/duties
Mutual respect
Acceptance of the university/library mission statement
Understanding reporting structure of the organization
Opportunities for training and employee enrichment
Employee recognition: recognition of achievements
People working as a team
Employees able to express ideas freely
Rewarding work

Pleasant facilities/environment
Mature experienced staff
Staff has positive attitude
Civility among staff
Good humor

Inconsistent training
Lack of follow through with progress reports
Lack of communication of changes in policies/procedures
High level of frustration
Passive/aggressive behaviors

Define skills that are critical for job performance and implement training
Make sure each employee has a written job description on file and employee has a copy of it
Work as a team
Recognize employee achievements (place in employee personnel file)
Disseminate information as widely as possible when possible (appropriate information)
Issue progress reports
Communicate changes in policies and procedures in writing, if possible

Communications:
(Anka, Marie, Guy, Meg, David, Karen)

Definition: exchange of information by most effective means to insure quality of the services of the library and the espirit de corp of the staff
In-house: Director and staff communicate effectively by e-mail; for last minute communications we should use telephone tree.
Three areas of communication: director-staff; staff-director; staff-staff

Willingness to share information by effective means
We have the technology available
Good things to communicate

Negative communication based on little or no information
Lack of staff
Not all staff is used to communicating and passing information along

Two-way trust: possibly get a facilitator in to give us training
Listen attentively to others
Don't discuss patrons in a public area
Treat people as equals
Suggestion box for patrons and staff
e-mail library list to canvass opinions regarding department changes
keep criticisms constructive
Set up committee to discuss training student workers for appropriate behavior

Service to the Public:
(Mike, Mary Anne, Tina, Jim, Kris, Barbara)

In general, the new physical space, technology, and staffing support the mission of the library to provide a quality learning environment and services to both external and internal clients.
Definition: I. Service to External Clients (students/faculty, general public community)
External Clients: All services listed in guide to library services brochures (updated annually)

outreach services on hold staffing acquired, need promotion

1. Outreach programs
2. Multi-media services
3. 24-hour study room services

1. How to define success?
2. How do we measure success?
Weakness:
Need to improve promotion of services
Need to identify areas for improvement
Action:
opinion poll surveys to provide improvement indicators

Weakness: lack of uniformity
Strengths: firmly established; heavily used
Action: user ed. librarians convene to establish norms and mutual goals.
See pg. 377 "instruction" paragragh 2

Strength: Dealing with problem patrons
Weaknesses: public service staff meet and share strategies
Strengths: mastering the physical facility
Weakness: marketing and public relations
Action: advertisement of services in Campus Lantern

Weakness:staffing

Weakness: workflow
Action: elimination of unnecessary steps and equipment
Strength: greatly increased requests over past 12 months

Weakness: new layout causing confusion (dewey 900s)
Strengths: all general books on one floor
Action: design floor plans (stack plans) and continue with dewey reclass efforts

Both are now visible and curriculum is a service point; both areas show great strengths

Strengths: Working more closely with faculty and use of computer room as well as NASA
Action: bring room 145 online. Write grant in conjunction with education department.

Staffing is greatest weakness; limited hours; books not always on shelf
Action: improve relations with CT Studies

Strength: strongly scheduled; schedule works well
Weakness: staffing gaps
Action: offer opportunities for training; collection needs updating/wording
Review CIC as a separate collection

Multi-Media Services: New Service; needs a lot of promotion
Outreach Services: on hold; staffing acquired; needs promotion
Government Documents: strength: coping
Action: needs staffing

Service
Interdependence
Weakness: resort to other means of communication than face-to-face
Strength: moving toward "service" model
Well-defined areas and better utilization of each individual space. Better tools.
Action: be responsive to needs/requests in a timely and sensitive manner

The staff broke into three groups to discuss goals/objectives for 1999-2000. The three groups are: Administrative/Information Technology; Public Services; Technical Services. Each group will give their goals first thing on the second day of retreat.

 

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Last Updated 08/02/01