Live Safe

Eastern Connecticut State University now has a new mobile safety app called LiveSafe.  The LiveSafe app provides the campus community with a direct connection to campus public safety so that everyone can easily communicate all their safety needs. Its easy-to-use features help you stay safe every day and enable us to better protect you. LiveSafe is a free mobile safety app and is easy and quick to use! The app is available as a free download for all Eastern students, faculty and staff. The Eastern Community is encouraged to use the LiveSafe app to communicate with Eastern Police about any issues, concerns or questions related to campus safety and security.

While this app does have a 911 feature, it does not replace using 911 telephone voice communication when faced with an emergency situation. The LiveSafe app is being provided as a new channel to report non-emergency information, safety information and crimes to the Eastern Police Department and some other campus departments when appropriate. 

 Benefits:

  • Share information, tips and safety concerns with campus safety via text messaging, including picture, video, and audio attachments, or even through live chat.
  • Stay anonymous anytime, or send your user information and location to Eastern Police as soon as you call or message, allowing faster response times.
  • View a helpful Safety Map that displays where recent incidents have occurred, as well as nearby safety locations.
  • Activate, SafeWalk, a GPS-tagged monitoring feature to let your friends and family keep you covered until you arrive safely to your destination.
  • The user controls what information is sent and who it is sent to.

To download and set-up LiveSafe: 

  1. Download the app on your iPhone or Android.
  2. Make sure to select the “LiveSafe” App and open it.
  3. Register your mobile phone and Eastern e-mail (required).
  4. Select “Eastern Connecticut State University” as your affiliation.
  5. LiveSafe will send you a text or an e-mail with a confirmation code that you must enter to verify your affiliation.
  6. You will be asked to create an account by entering your first/last name and a password for your LiveSafe profile.
  7. You will be sent an e-mail to verify your account/profile information (if the e-mail goes to your junk mailbox please move it to your inbox to properly confirm it).
  8. Answer a few setup questions (you can change these settings in the future).
  9. You’re set! Start using the app to stay safe every day.

LIVESAFE FAQ’s

How do I sign up?

  • LiveSafe is a free mobile safety app made available by Eastern campus safety and is easy and quick to use! Download the LiveSafe mobile app in iTunes or the Google Play store.
  • Select “Eastern Connecticut State University” as the school / agency and fill out your user profile.

 Does LiveSafe replace 911?

  • When faced with an emergency situation, LiveSafe recommends and promotes dialing 911. The aim of the LiveSafe app is to provide a new channel to report non-emergency information and crimes to the EASTERN Police Department.
  • If in an emergency situation (on- or off-campus), LiveSafe has a 911 distress button. When calling 911 using LiveSafe, EASTERN Police will receive greater information and intelligence in order to provide assistance faster. EASTERN Police will receive the caller’s GPS coordinates and emergency contact information; ensuring dispatchers respond more efficiently and quickly.

When should I call Campus Police over 911?

  • For any emergency that is time-sensitive and poses risk to life and health, 911 should always be called. Otherwise, campus police can be called for other non-emergencies and to provide general information and requests.

How could I use LiveSafe in an emergency?

  • So long as users have the capacity to make voice calls, we encourage anyone in an emergency to always call 911. If a user is unable to make a direct call due to situational or technical issues, or if they must be discrete, then users may “Message EASTERN Police” and start a live two-way chat with EASTERN Police.

What kinds of information should I report?

  • EASTERN students, faculty and staff are encouraged to use the LiveSafe app to communicate with EASTERN Police about any issues, concerns or questions related to campus safety and security. The app may be used to inquire about policies and best practices for getting help for a friend, reporting vandalism, suspicious activity or any other issue related to conduct and well-being.

Who receives my reports and information?

  • Information submitted is monitored by the Eastern Police. In case campus safety requires further information on any report, the police will follow-up and live chat with the user.

What happens if I send a report in the wrong category?

  • Eastern Police can easily re-categorize reports, so users don’t need to worry if they mistakenly select the wrong category. If you are unsure which category the report falls into, select “Other”.

Do I have to provide picture, video or audio evidence?

  • While users are encouraged to provide picture, audio or video evidence when sending in reports, they are only advised to do so if the circumstances are safe.

What if a report I send turns out to be a mistake?

  • As long as the report is truly a mistake and is not an intentional untruthful report or claim, there is no penalty. Knowingly issued false reports or allegations will be investigated.

How does the anonymous feature work?

  • Users can send in tip reports using the anonymous feature if they are not comfortable with disclosing their identity. Eastern Police will not be able to see who the report is coming from if this is activated.

Does the use of this app allow law enforcement to track my movements?

  • No. The user has control over the features to use and contacts they would want to share information with.

What will you do with my data?

  • LiveSafe respects the privacy of individuals and law enforcement agencies. Data will only be analyzed in aggregate form once individual information is scrubbed and anonymized. Evidence information belongs solely to the law enforcement agency for which it was designated.