Class of 2013
Title: Emergency Dispatch Intern
Employer: OTIS Elevator
John has been attending Eastern for the past three years as a Business major, Accounting minor with a concentration in Finance. This past summer he landed a full-time paid internship at Otis Elevator, one of the largest elevator companies in the world. At this internship he was considered an emergency dispatcher, specializing in data entry and customer service, dealing with people from multiple countries. His main job was to dispatch any technical problems to certified mechanics worldwide through phone calls and computer programs. He also learned short hand typing skills, how to work in a fast paced environment and many clerical skills that helped him meet his quota. Although this internship he is not directly in line with his career path, he saw it as a good opportunity for him to get administrative and customer service business skills. Eventually, he plans to obtain another internship in the field of finance, which is more closely related to his career goals
Career Services helped John prepare a plan for his duration at Eastern consisting of goals he wanted to reach and how to succeed in reaching these goals. John has a strong drive to become successful and is willing to dabble with anything that will benefit his success. As a member of Pathways and a mentor for the Accounting Department he shows many strong leadership skills. As a self-starter he is also able to maintain two additional jobs as a Student worker for accessibility services where he does note taking and proctoring, and he is a Certified Recovery Assistant for the State of Connecticut where he helps clients transition from being institutionalized to living in the community. Everything he is involved with now is giving him a foundation of connections and networking opportunities, while sharpening his customer service skills and understanding people across all levels. His dream career is to get into business real estate and investments internationally.
Story written by: Brittany Mancini