ECSU Cable TV Service Information
Eastern Connecticut State University offers residence hall students free, high-definition cable TV service, including a variety of channels, four HBO channels, and over thirty digital music channels. This is customized, bulk-feed type of service that is specific to Eastern. The channels are fixed and the service cannot be upgraded with additional equipment. If you are having problems with cable TV service in your room, please contact your RA or Hall Director first. They will guide your support to the appropriate service department on campus.
To receive these channels, you must have a QAM tuner (Quadrature Amplitude Modulation). The QAM tuner allows your TV to receive high definition cable programming without a cable set top box. Most, but not all televisions manufactured after 2007 have an integrated tuner that can receive QAM based channels.
You should check the specifications from your TV manufacturer to determine if it includes the required QAM tuner. It should be explicitly referenced in the TV’s specifications. There are several types of digital tuners in the United States and not all will work with Eastern’s cable TV service.
- NTSC Tuner – not compatible
- ATSC Tuner – not compatible
- QAM Tuner – compatible and required.
Unfortunately, some less expensive TVs come with a low quality QAM tuner that may not be able to pick up all of the digital channels. Our experience has demonstrated that well established manufacturers such as Samsung, Sony, Sharp, LG, and Toshiba have performed better. Also, to receive HD channels, you need a HD-compatible TV.
If you are having problems with your cable TV signal, please contact your RA or Hall Director for assistance.
If the jack is physically broken they will report the problem. If the jack is physically OK they will test it with a QAM Tuner TV.
If the jack is working properly with the test TV, the problem has to do with your TV not having a QAM tuner.
If your TV does not have a QAM tuner you have the option of either purchasing one or borrowing one from Eastern’s Media Services department.
The Media Services equipment loan area is located in Winthrop 100A. A student ID is required and you will be asked to return the loaner unit at the end of the Spring semester or if you withdraw from Eastern.
If you would like to purchase a unit, they can be obtained online at:
How do I program my TV to view the new channel lineup?
Consult your TV manual for specific instructions. Generally speaking the steps are:
- Go into the TV Menu and select “Set Up” or “Settings”
- Set your tuner for Cable or QAM (rather than Air).
- Look for and select an option similar to “Channel Search” or “Auto Program”
- Some TV’s require you to erase “old” channels and rescan in the new channels.
- The TV will automatically begin searching to identify all available channels
- After this auto search is completed, there should be approximately 60-70 channels available for viewing (if the TV has an internal QAM tuner). If no channels are available, it is likely the TV does not have a QAM tuner.
If you previously watched a program on channel 4, the new channel may have moved to a new number, such as 4.2 or 4-2.
If you are having problems with your external QAM tuner, please contact Media Services at the email address below: