Technical Services


The Technical Services Group of the Information Technology Services Department provides a variety of support services to the university.

Systems and Database Administration
Technical Services provides system management services for Banner application and database systems, web servers, and other related systems. We perform operating system and application upgrades, database administration and security management for selected systems. The staff works in coordination with the Administrative Services group on preparation and testing for major upgrades and new applications.

Desktop Support
The ITS Help Desk is a resource for the resolution of desktop software and hardware problems for faculty, staff and students. Help Desk requests are accepted by phone or email during business hours. Access to the work order system is available online at any time. A team of technicians provides on-site assistance for issues that cannot be resolved over the phone by Help Desk personnel. The Help Desk phone number is 860-465-4346 (campus extension 54346).

Telecom Support
Eastern’s telecom support staff programs and maintains the campus telephone systems. They provide handsets, assign phone numbers and process requests for adds, moves and changes. Telephone problems should be reported to the CSU Telecom Desk at x611.

Equipment Management
Configuration, allocation and installation of desktop computers for administrative areas is done by the Technical Services Group in conjunction with other ITS areas. We also provide related services, such as recommendations for computer and printer purchases, computer performance assessments and installation support.

Incident Response
Eastern’s ITS Incident Response Team consists of members from the Technical Services and Network Services groups. The purpose of the IRT is to respond to incidents that threaten the security, operation or integrity of Eastern’s computer resources.