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Message from the CIO

This semester ITS has improved services in a variety of areas. With the collaboration of the library, the ITS Help Desk has been moved to Room 236 on the main floor of the library. The move enables ITS to provide broader service, including greater accessibility for walk-ins of faculty, students, and staff. The move also frees up space for other uses.

After months of hard work both by ITS and administrative offices, Banner systems were moved successfully to the cloud in February. Those staffs are now hard at work updating the Banner system to 9.0, scheduled to be completed in stages by the end of the 2018 calendar year.

The move to the cloud was not without its problems, however. Despite warnings and recommendations from ITS staff, the cloud provider did not allocate adequate resources for registration resulting in terrible performance for students attempting to register for fall classes. The full text of my apology to students is included in this newsletter for those who may have missed it.

On a more positive cloud note, this summer ITS will be moving all faculty and students from the local Z: drives to O365 OneDrive in the Microsoft cloud. This move will not only provide greater accessibility, flexibility, and more granular recovery of files, it will substantially increase storage for each user.

The CIT continues to offer in-office consultation for faculty. Wednesdays and Thursdays are blocked out for this service but other days of the week can be scheduled depending on staff availability. Times, however, are limited to 9am to 5pm.

Media Services will be moving back to Communications this summer. Despite their temporary location this past year, they have maintained their busy schedule of video editing, upgrading projectors, supporting interactive video classes, and working to upgrade AV in Communications, Shafer, and Goddard.

Finally, I’d like to thank the Information Technology Advisory Committee for their input and suggestions this past year for improving technology at Eastern. As a direct result of their advice, for example, Eastern now supports the eduroam wireless service for students, faculty, and staff. Eduroam provides seamless wireless access at over 500 colleges and universities throughout the United States and in many foreign countries.

As this will be our last newsletter before next semester, I wish everyone a happy, safe, and productive summer.

Garry Bozylinsky