Information Technology Services (ITS) is in the process of expanding the ECSU-BYOD wireless service to all buildings across the university. In 2014 and 2015, ITS rolled out ECSU-BYOD to all residence halls. In 2016 and 2017, ITS will perform the same upgrade in the remainder of the buildings as well as the outdoor green spaces.
New Classroom Technology Available!
The ITS Center for Instructional Technology (CIT) and ITS Media Services worked together this past summer to upgrade over thirty technology classrooms and bring new tools and technology to general purpose classrooms across the campus. The technologies selected all revolve around creating efficiency for both faculty and students that decrease faculty time delivering materials, and increase students’ time viewing materials.
YouTube and iTunesU continue to grow
Eastern’s YouTube channel and iTunesU video collections at https://www.youtube.com/user/ECSUCommunity now contains over 500 titles. This content includes public presentations, campus events, tours and promotional videos.
Blackboard in transition
Over the course of this academic year, Eastern will be taking steps to transition from the multi-institutional instance of Blackboard Learn the Eastern currently shares with the other Connecticut State Universities and the Community Colleges, to Eastern’s own instance of Blackboard Learn. This transition will give Eastern greater control over the system, as well as a new level of service from Blackboard.
VOIP Phone Upgrade
Information Technology Services (ITS) is working with several contractors to implement Voice Over Internet Protocol (VOIP) for telephone service. VOIP provides the university with a lower cost telephone service as compared to traditional PBX systems. At the same time VOIP offers digital sound as well as more advanced services and capabilities, many of which will be rolled out in the coming months and semesters.
Eastern has also acquired, and is implementing a text messaging tool named Mongoose.
Help Desk adds communication options
“Tech Talk” provides yet another means of contact and communication between the community and the Help Desk. To use it, students or faculty/staff can open a web browser on either their phone or a computer and navigate to Eastern’s main webpage. From there, users can select “Current Students” and then “Help Desk”. Then select the option “Tech Talk”. Once specific information about an issue is completed, instantly an active chat window opens to a Help Desk representative to troubleshoot the issue.
Student printers replaced
The high volume Black and white printers in Webb 410 and Library 2nd floor have been replaced making printing faster and more efficient. These new printers now include a stapling feature to further enhance the student experience.
Enhanced Internet connectivity with IPV6
Information Technology Services (ITS) is working on a project to upgrade the Eastern network to Internet Protocol version 6 (IPV6.) IPV6 is the most current Internet protocol, and has a far larger range of addresses as well as additional options for network services.
New Platform for eReports
Throughout the upcoming year the Application Development Group will be working with University constituents to design, develop and deploy Eastern’s new reporting tool, WebFocus. Continue reading
Improved Degree Evaluation tool; eWeb Degree Evaluation tool to be replaced with DegreeWorks
In September, Eastern kicked off implementation of the DegreeWorks tool. This tool will replace eWeb Degree Evaluation. The project will be co-managed by the Registrar’s Office and ITS. Continue reading
EMS will replace eReserve (AdAstra)
In August, Eastern hosted the kickoff meeting to begin the planning to migrate to EMS, the University’s new event management and academic room scheduling tool. While the implementation will be managed by a core team with representatives from the Events Planning Office, Student Activities, the Registrar’s Office and ITS, the kickoff meeting included constituents from across all areas of campus that are involved with event planning.
Where to find ITS help
Reporting IT problems to ITS: Please contact the ITS Help Desk via email at email@example.com or call at 5-4346 for assistance or to report problems with Eastern technology.
For training and assistance in using technology in the classroom: Please contact the CIT (Center for Instructional Technology) at firstname.lastname@example.org or drop in Library 420, Monday-Friday, 9-5.