Message from the CIO

This is the first issue of a periodic newsletter I plan to send to the Eastern community to communicate technology information that I think would be of interest, and to seek feedback as well as suggestions for improving Information Technology Services (ITS) and technology at Eastern.  My design for the newsletter is for it to be dynamic and current, communicating notifications and articles as they become relevant at any time of the year. It will therefore be published on an irregular basis as technology changes and issues necessitate. Your input is very important to me.  If you have any comments, suggestions or questions, please email them directly to me at bozylinskyg@easternct.edu.  This issue is somewhat long because it catches up with what’s been happening for the past several months.  There has been a lot of hard work by a lot of staff (both in and out of ITS) to implement an aggressive plan to upgrade existing, as well as deploy, new technology.

In the five months I’ve been at Eastern, I have grown to appreciate the Eastern community and its accomplishments due to the dedication of so many people leading directly to our success as recognized in many arenas ranging from the US News and World Report rankings to workplace accolades and our strong enrollment numbers.  ITS is dedicated to playing a strong role supporting the community with technology solutions to assist in meeting the challenging goals Eastern has established for itself.  I look forward to working with the Eastern community to improve our use of technology to advance the institution and continue to enhance Eastern’s reputation and success.

Garry Bozylinsky
Chief Information Officer

Wireless Upgrades

Information Technology Services (ITS) is in the process of expanding the ECSU-BYOD wireless service to all buildings across the university. In 2014 and 2015, ITS rolled out ECSU-BYOD to all residence halls. In 2016 and 2017, ITS will perform the same upgrade in the remainder of the buildings as well as the outdoor green spaces.
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New Classroom Technology Available!

The ITS Center for Instructional Technology (CIT) and ITS Media Services worked together this past summer to upgrade over thirty technology classrooms and bring new tools and technology to general purpose classrooms across the campus. The technologies selected all revolve around creating efficiency for both faculty and students that decrease faculty time delivering materials, and increase students’ time viewing materials.
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Blackboard in transition

Over the course of this academic year, Eastern will be taking steps to transition from the multi-institutional instance of Blackboard Learn the Eastern currently shares with the other Connecticut State Universities and the Community Colleges, to Eastern’s own instance of Blackboard Learn. This transition will give Eastern greater control over the system, as well as a new level of service from Blackboard.
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VOIP Phone Upgrade

Information Technology Services (ITS) is working with several contractors to implement Voice Over Internet Protocol (VOIP)  for telephone service.  VOIP provides the university with a lower cost telephone service as compared to traditional PBX systems.  At the same time VOIP offers digital sound as well as more advanced services and capabilities, many of which will be rolled out in the coming months and semesters.

Eastern has also acquired, and is implementing a text messaging tool named Mongoose.

Eastern to use text messages to communicate with students

Eastern has acquired and is implementing a text messaging tool named Mongoose. It will be use initially by Admissions and Financial Aid. It will be available to administrative offices as an additional means for communicating with students.

Help Desk adds communication options

“Tech Talk” provides yet another means of contact and communication between the community and the Help Desk.   To use it, students or faculty/staff can open a web browser on either their phone or a computer and navigate to Eastern’s main webpage. From there, users can select “Current Students” and then “Help Desk”.  Then select the option “Tech Talk”.  Once specific information about an issue is completed, instantly an active chat window opens to a Help Desk representative to troubleshoot the issue.

Student printers replaced

  The high volume Black and white printers in Webb 410 and Library 2nd floor have been replaced making printing faster and more efficient.  These new printers now include a stapling feature to further enhance the student experience.

EMS will replace eReserve (AdAstra)

In August, Eastern hosted the kickoff meeting to begin the planning to migrate to EMS, the University’s new event management and academic room scheduling tool.  While the implementation will be managed by a core team with representatives from the Events Planning Office, Student Activities, the Registrar’s Office and ITS, the kickoff meeting included constituents from across all areas of campus that are involved with event planning.