Remaining Telephone Issues
In response to an email requesting the campus community to report any outstanding telephone issues, over 50 emails generated over 100 work request tickets. ITS is happy to report that all but about half a dozen have been addressed and those remaining are expected to be completed by the end of March.
Information Technology Advisory Committee
The committee continues to meet and provide input and recommendations to the CIO. The committee took the following actions:
- unanimously recommended having the default university home page for faculty and staff point to the “Faculty and Staff” page, and for all students to the “current students” page.
- unanimously recommended that implementation of the new network and associated campus-wide wireless rollout be postponed until after the Spring semester to avoid any potential disruption of service during Spring classes.
- Unanimously recommended that the final disposition of 21st Century Classroom funding decisions be shared in this newsletter
Over the past year, a great deal of work has been done to stage additional Wireless Access Points across campus. ITS plans to enable those Access points over the summer in conjunction with completing migration to the new campus-wide network. This rollout will allow Internet access as well as local services such as Jabber to operate throughout campus, even in open spaces that don’t typically have cellular services available. Continue reading
The university now has its own WebEx site, https://easternct.webex.com. Rather than having to call ITS Telephone Help to arrange a conference call or bridge number, selected faculty and staff may now create their own. Further, the WebEx tool integrates with the Outlook client. To create your own bridge number or an online session, just click on “Schedule Meeting” in Outlook. Contact Dave Bachand in ITS at x55376 to get started.
The university is now largely through the migration from 19th century telephony to 21st century Unified Communications. It only took 128 years! With Unified Communications, there is a blur of the line between telephone services and computing services. For example, Voice Mail can be accessed from the Voice Mail portal. It is far superior to accessing this service from a traditional handset. Jabber is coming soon, which will allow users of telephones, tablets and, of course, computers to message via the university network.
Media Services Relocation
ITS Media Services will be relocating its operation to a temporary space in Winthrop at the end of the Spring semester. Media Services will operate in that location while the Communication building is being renovated.
Webb Hall and Science Computer Lab Replacement Project
Over the winter break and the start of this semester, all 375 computers located in the six Webb Hall and the nine Science computer labs have been replaced with new more powerful Dell Precision Workstations. These new computers feature 32 GB of RAM, 500 GB Solid State hard drives and powerful discreet video cards as well as faster processors.
Windows 10 Upgrade Roadmap
Over spring break ITS upgraded Webb Hall 410 General Purpose Computer Lab, Library student use computers, and residence hall computers to Windows 10. This upgrade aligns these computers with those in the Science and Webb computer-equipped classroom, providing a consistent user experience for Eastern students.
New Platform for eReports
Throughout the coming year, the Application Development Group will be working with University constituents to design, develop and deploy Eastern’s new reporting tool, WebFocus. The new tool is browser agnostic and accessible from both the MAC IOS and PC Windows environments. The implementation is being done in phases as the design/development work is completed for each area across the University. Academic Advising, Academic Services Center, and the Athletics administrative offices have now transitioned to WebFocus. ITS is currently working on reports for the Fiscal Affairs office including the Budget reports.
Improved Degree Evaluation tool; eWeb Degree Evaluation tool to be replaced with DegreeWorks
In September 2016, Eastern kicked off the implementation of the DegreeWorks tool. This tool will replace eWeb Degree Evaluation. This project has been underway since the fall and is co-managed by the Registrar’s Office and ITS. In addition to what is anticipated to be a more user-friendly interface for degree evaluations, DegreeWorks will also provide an integrated four-year academic plan and eventually the ability to register for classes directly from the plan.
Banner Software Upgrade
During the weekend of March 11- 12, the Applications Development team upgraded Banner. Please report any issues with eWeb, Banner, and eReports to the ITS Help Desk at x54346 or email at firstname.lastname@example.org.
EMS will replace eReserve (AdAstra)
In August 2016, Eastern hosted the kickoff meeting to begin planning the migration to EMS, the University’s new event management and academic room scheduling tool. The core implementation team includes representatives from the Events Planning Office, Student Activities, the Registrar’s Office and ITS. The team continues to develop web based event request templates and has been developing the configuration of the workflow for the new tool.