Human Resources Library
(Hard Copy)


Artful Persuasion
A Complaint Is a Gift
Everything’s Negotiable
Getting to Yes
How to Disagree Without Being Disagreeable
How to Say It at Work
How to Say It With Your Voice
How to Stay Cool, Calm and Collected
Lifetime Conversation Guide (the key to success with people)
Negotiate Anything with Anyone Anywhere Around the World
The Power of Positive Criticism
Secrets of Power Negotiating

Compensation and Benefits

1999-2000 Administrative Compensation Survey
Slash Your Workers Comp. Costs

Compliance and Law

Effective Hiring & ADA Compliance
Fair, Square & Legal
A Guide to Legal Issues for Human Resource Professionals in Colleges and Universities

Conflict Management

Managing Workplace Negativity
Managing Your Mouth
Working with Difficult People
Workplace Wars and How to End Them

Customer Service

The Accidental Sales Person
Best Practices in Customer Service
Calming Upset Customers
Delivering Knock Your Socks Off Service
Great Customer Service on the Telephone
Proactive Customer Service
Telephone Courtesy and Customer Service
Twenty Ways to Improve Customer Service


Beyond Race and Gender
Building a House for Diversity
Cracking the Wall: Women in Higher Education Administration
Redefining Diversity
Beyond Sexual Harassment (Video)
Dealing With Diversity (Video)
Sexual Harassment, It Can Happen Here (Video)

Employee Relations

301 Ways to Have Fun at Work
1001 Ways to REward 301
Maintaining Morale: A Guide to Addressing the Morale of Midlevel Administrators and Faculty
Managing to Have Fun
Violence on Campus

General Interest

1999-2000 Mid-Level Administrative Professional Salary Survey
The Complete Reference Checking Handbook
Process and Organizational Redesign: Leading Chance in Colleges and Universities
Secrets of the Executive Search Experts
Tomorrow’s HR Management: 48 Thought Leaders Call for Change
Transforming Higher Education (A Vision for Learning in the 21st Century)
Unleashing the Power of Perpetual Learning

Management and Leadership

The Aging Workforce: A Guide for Higher Education Administrators
Applying the Deming Method to Higher Education
Auditing Your Human Resources Department
Competing for the Future
The Articulate Executive The Complete Human Resource Writing Guide
The Consultant’s Scorecard
The Creative Communicator Credibility: How Leaders Gain and Lose It, Why People Demand It
Delivering Results: A New Mandate for Human Resource Professionals
Developing Leadership Through Student Employment
Dream Makers: Putting Vision and Values to Work
The Empowered Manager
First, Break All the Rules
Getting It Done: How to Lead When You’re Not in Charge
The 75 Greatest Management Decisions Ever Made and 21 of the Worst
The 7 Habits of Highly Effective People
Higher Education Personnel Forms
How to Do a Superior Performance Appraisal
How to Give a Terrific Presentation
How to Prepare, Stage, and Deliver Winning Presentations
The HR Scorecard: Linking People, Strategy, and Performance
Human Resource Champions
Internal Consulting: A Primer for Higher Education Human Resource Professionals
Leadership and the New Science
Leading With Soul Stewardship
Manager’s Negotiating Answer Book
Now Discover Your Strengths
Reflections on Leadership
Spirited Leading and Learning
The Time Management Workshop
Tomorrow’s HR Management
Web-Based Human Resources
What Every Manager Needs to Know About Sexual Harassment

Organizational Development

Cost Effective Strategies for Managing the Human Resources Function
The Facilitator’s Fieldbook
Managing Chance in Higher Education: Preparing for the 21st Century
Managing the Industrial Labor Relations Process in Higher Education
Marketing HRD Within Organizations
The One Minute Manager Meets the Money
Who Moved My Cheese?

Performance Appraisals and Feedback

Beyond Productivity
The Complete Guide to Performance Appraisal (2 Books)
Delivering Results
Good Endings – Managing Employee Terminations
Good Practice in Tenure Evaluation
How to Improve Performance Through Appraisal and Coaching
Maximizing the Value or 360-Degree Feedback (2 Books)
The ROI of Human Capital (2 books)
101 Sample Write-Ups for Documenting Employee Performance Problems (A Guide to Progressive Discipline and Termination)
Supervisor’s Guide to Effective Performance Appraisal

Recruitment and Termination

Difficult Conversations
The Employee Recruitment and Retention Handbook
Finding and Keeping Great Employees
96 Great Interview Questions to Ask Before You Hire Hire the Best….and Avoid the Rest
Interview Guide for Supervisors (2 Books)

Strategic Planning

Strategic Planning


Incentive Pay: A Plan to Recognize Major Contributions by Individuals, Teams, or Department Units


A Trainer’s Guide to Training Tough Topics
Basic Training – Creating or Enhancing a Program for Higher Education Staff Development
More Games Trainers Play
The Complete Guide to Training Diversity
Training Managers to Train

Work and Family

College and University Reference Guide to Work-Family Programs
How to Implement a Health Promotion Program in Higher Education
The Overworked American
Shared Purpose (Working Together to Build Strong Families and High- Performance Companies)
Workplace Alternatives (How to Make Them Work for Your Institution)