Eastern Help Desk Home Page

Microsoft Office 2016 Quick Start Guide

Report Form  Self-Service Help Desk Reporting Form

Online Chat  TechTalk Instant Chat Session

Online FAQ  Got a problem? Use our Self Service – Eastern Knowledgebase

Telephone  (860) 465-4346

Open Hours  Monday – Friday from 8 AM to 5 PM

Eastern’s Information Technology Services Help Desk is committed to providing the highest levels of technical support for faculty, staff and students.  We are committed to deliver professional IT support support for university desktop computer hardware, software and network/Internet access.We encourage you to contact us to report problems or request assistance with university Mac or Windows computers, software applications, printers, scanners and other computer equipment.  We are also here to help students with cable TV, Ethernet and WIFI network issues in the residence halls.

Our first objective is to resolve issues and answer questions over the phone at the time of the report or request. Help Desk professional staff have a number of tools including remote assistance that can often be used to resolve the issue on-the-spot. When this is not possible, the call is assigned to a Desktop Support Team member, who will contact the caller as soon as possible to make arrangements for an on-site visit. In either case, a record of the call is logged to our online tracking system. A call is not closed until the problem has been resolved or the request satisfied.

As a service provider, we are always interested in improving the quality of our support. If you have any questions or comments about our services, please contact us at any time.

Eastern faculty and staff who learn of active or pending threats to computer resources should contact the ITS Help Desk at (860) 465-4346

Incidence Response Team Members:
Team Manager: Kevin Gill: 465-5793
Technical Leader: Dave Bachand 465-5376

 

Events which threaten the safety of the Eastern community should be reported to Eastern Public Safety through the emergency 911 system.