Welcome to Eastern's IT Help Desk

This page is currently under construction as of 7/7/2026

Eastern's Division of Technology Services Help Desk is first point of contact for fast, reliable IT support. Access technical help, check ticket status, explore self-guided solutions, and connect with a technician, all in one place.

Need an IT problem solved?

Submit a Ticket

Submit an IT ticket, check work order status and view the Knowledgebase.

Create a Ticket

Need internet access?

Connect to the Wi-Fi

Connect your devices to Eastern's Wi-Fi.

Connect Now

Incoming Student? Start here!

Student Orientation

A compiled list of essential links and documents for Eastern students.

Learn More

Contact Us

Monday - Friday | 8 AM - 5 PM

📞 (860) 465-4346
📧 helpdesk@easternct.edu
🏫 J. Eugene Smith Library, Room 236

Live Chat

Live Chat with an IT Technician

Self-Help Resources & Forms

Reset Your Password

Connect to the VPN

Printing on Campus

Account Creation Form

Fill Out & Submit

Software Request Form

Fill Out & Submit

IT Equipment Move Form

Fill Out & Submit