The Phonathon program is comprised of paid student callers who reach out to Eastern alumni, families, and friends to speak with them about current events on campus, student experiences here, and ways that you can influence the growth of the University. They raise critical funds for various on-campus initiatives that include scholarships, the Parents Fund, and emergency funds that benefit general university support.
These amazing students make more than 125,000 phone calls each year raising over $80,000.00 in gifts and pledges. Please take a minute to speak with our students when they call. They love to hear about your Eastern experiences and are more than willing to share the latest successes at the University today!
Who is calling me?
View more information on the callers here!
What is the Call Center like?
Our program has recently moved to a house on campus. Twelve callers work each shift with their supervisor, Maggie Gibeault. These engaging students start at $11.11 an hour and have the opportunity to earn incentives each night and pay increases for each semester they return. There is also the ever-so-important snack break and team-building game during each shift.
Who are the supervisors?
Maggie, an 2012 graduate with a Communication degree manages each call shift. During the day Maggie works in the Office of Institutional Advancement as the Assistant Director of Annual Fund and Advancement Services and overseas the Phonathon program during calling hours.
When do you call?
Each academic year we call during the fall semester from the end of middle of September to the beginning of December, and in the spring from early February to early April. We call Tuesdays and Thursdays from 6:00 P.M. until 9:00 P.M. We run two shifts on Wednesday; 9 A.M. until 12 P.M. and 1:00 P.M. to 4:00 P.M. We also call on Sundays from 3 P.M. until 6 P.M.
How do I get hired to work phonathon?
Each semester the Office of Institutional Advancement hires callers through Eastern’s Student Employment website. You must be eligible to work three call sessions a week. The ideal phonathon caller is engaged in the university, an attentive listener, an amazing communicator and an ambassador for Eastern.
Why do you keep calling and not leave a message?
Our calling system does not accept incoming calls but will automatically put you back in the calling queue for another day if you’re not available to take our call. If you prefer not to speak to a student caller please let us know at email@example.com. You can always give online if you prefer.
Is it safe to give credit card information over the phone?
Yes. Our callers process your credit card live, over the phone. You will receive an email confirmation of your gift within the next couple days and an official tax receipt in the mail. The reason we place gifts on credit cards is because it helps maximize your gift! By placing your gift on a credit card, it helps to cut down on the administrative and processing costs of sending you a pledge packet that would include the envelope, letter, return envelope, and postage.