Getting Started
The Getting Started guide contains tutorials and training material that
we use for our training sessions. We hope you can make
time to sign up for one, but if not, you can get most of the information online. You can find the guide on your my blackboard page inside Vista. If you don't see it, contact us at webctsupport@easternct.edu
Live Chat with Eastern's Blackboard Support Staff
Any time you see the big question mark in red you can
click on it to initate a live chat with a Blackboard support staff member at Eastern.
If the question mark is grey, then no staff member is available, but you can still click it to send an email.
Blackboard
Support Request Form
Please use this form whenever you need to contact
someone for support.
Blackboard
Knowledge Base
The Blackboard Knowledge Base enables you to search for
answers to most routine questions.
Personal Contact
(Phone, Walk-In)
Personal contact is available to you via the Blackboard support staff located
in CIT. You are invited to call us at 1-860-465-5793, or just walk in (LIB
420). However, if you reach voicemail, we suggest using email rather than
leaving a voicemail message. This will ensure that your message gets the
attention it deserves regardless of who may be out of the office at that
time. If you walk in, ask for David Oyanadel, Mike Palumbo,
or Kevin Gill.
Eastern's Blackboard Support Team is committed
to helping you and your students to have a good Blackboard experience.
Please contact us with suggestions on
how we can improve our service.
