Information Technology Services maintains an infrastructure to support the teaching, learning, research, and community service missions of the University. It provides a wide range of services for the campus including:

• Support for Eastern's LAN comprised of Windows 2000 and Unix servers providing account authentication, file storage, network printing, web pages, and email.
• Essential help desk and core desktop support services, including configuration and installation of new PCs, and resolution of hardware and software problems.
• Software development and technical support of the University's administrative systems (including Banner and E-Web).
• Support for the instructional computer and multimedia classrooms and the general-purpose computer lab.
• Support for course management systems (including WebCT) and web page development.
• End-user training and documentation.
• Telecommunications support.

The ITS Strategic Plan is available for review as well as the Telecommunications Infrastructure Development Plan. These documents guide the development of IT client services at Eastern.

Information Technology Services has established an incident handling process that provides the framework for an orderly response to events that threaten or compromise the security, integrity or operation of computing resources at Eastern

Access to electronic services is governed by ECSU and CSU Policies. The ITS Help Desk at 1-860-465-4346 provides support and answers questions. ITS offices are located in room 252 of the Media Building, Eastern Connecticut State University, 83 Windham Street, Willimantic, CT. 06226. Inquires of a general nature should be directed to the secretary at 1-860-465-4347.