Management For IT Professionals (390 hours)

Course Overview/Description

The Management for IT Professionals Program is particularly well suited for anyone in IT who has recently assumed management responsibilities, anyone who is managing IT professionals, or anyone who wants a perspective on some of the unique issues facing the management of IT professionals. The leaders in an organization often set the tone and establish the benchmarks for success. In this program, the focus is on developing a successful leadership style that facilitates team-building, collaboration, and a corporate culture that promotes success. Different decision-making techniques will be explored in the context of successful leadership styles. Since most business organizations are social systems, this program will also focus on the organizational culture and how it influences the way people work so as to maximize the long-term health of the organization and its people. This program explores the developmental process and how to be successful in effectuating change. This program delivers essential leadership skills, business practices, budgeting strategies, communication skills, and more, to help you run your IT department better than ever before.

Course Objectives

By completing the Management for IT Professionals Certificate Program, students will:
• Be familiar with the basic subjects in the field of budgeting from a purchasing and production perspective.
• Gain a foundation for thinking about budgeting in a strategic, integrated manner.
• Develop skills necessary for working in teams, and learn strategies to solve problems and challenges on a collaborative basis.
• Understand the basic subjects in the field of transactional work, and develop a foundation in the basic substantive law for the various subjects and filing requirements.
• Learn the basics of marketing management and the strategies involved in developing a marketing plan.
• Develop the various approaches, tools and strategies used in negotiations and develop a foundation for negotiating with great awareness and effectiveness.
• Learn to think strategically in the key areas of business management.

Course Outline

I. Management Issues in the IT Environment
a) Introduction and Components of a Successful Manager
b) Organizational Culture and Change
c) Power and Perceptions
d) Leadership and Risk
e) Strategies, Decision-Making, Empowerment and Accountability
f) Customer Relationship Management and Quality
g) Human Resource Management
h) Financial Accountability
i) Summary

II. Collaborative Problem-Solving
a) Introduction
b) Backgrounds, Management, and Leadership
c) Communication, Motivation and Development
d) Summary

III. Strategic Management in Operations
a) Introduction and Overview
b) Definitions and Business Models
c) Categories of Strategies
d) Strategic Planning Models
e) Creating Strategic Alternatives
f) Implementation
g) Conclusion

IV. Business Best Practices

V. Financial Accounting for IT Managers a) Introduction and Overview
b) Importance of Financial Statements
c) The Balance Sheet
d) The Income Statement
e) Statement of Cash Flows
f) Financial Ratios
g) Conclusion

VI. Legal Issues in Operations
a) Introduction
b) Sources of Law
c) Agency and Employment Law
d) Torts Law
e) Sales and Products Liability
f) Intellectual Property
g) Ethics
h) Summary

VII. Organizational Leadership and Decision-Making
a) Introduction and Overview
b) What is a Leader
c) Sources of Power in Leadership
d) Leadership Theories
e) Transformational Leaders
f) Decision-Making and Empowerment
g) Accountability
h) Summary

VIII. Organizational Development and Change
a) Introduction and Overview
b) The Culture of an Organization
c) Types of Culture
d) Organizational Change
e) The Human Side of Change & Resistance
f) Summary

IX. Negotiating Strategies
a) Introduction
b) Steps in Negotiating
c) Tools in Negotiating
d) Types of Negotiations
e) Personality Types
f) Preparing for Negotiations
g) BATNA and Summary

X. Seven Management Disciplines
a) Introduction and Overview
b) Strategy Management
c) Human Resource Management
d) Technology Management
e) Production and Operations Management
f) Sales and Marketing Management
g) Customer Experience Management
h) Financial Management
i) Risk Management
j) Summary

XI. Budgeting Essentials
a) Introduction
b) The Concept of Budgeting
c) Activity Based Budgeting
d) Factors to Consider in Budgeting
e) Production Planning
f) Inventory
g) Sample Budget and Summary

XII. Persuasive Communication
a) Introduction
b) Fundamentals of Communication
c) Knowing the Audience
d) The Power of Listening
e) Credibility of the Speaker
f) Evidence in Persuasion
g) Emotion in Persuasion
h) Organizing the Argument
i) Summary

XIII. Project Management for Executives

Prerequisites/Audience

There are no specific prerequisites for this course. However, basic computer skills, the ability to navigate the Internet, and an email account are all required.

This class is intended for anyone who is currently working in, or planning on working in, any area of information technologies that requires managerial responsibilities.

PC Requirements/Materials Included

This course must be taken from a PC. There are no specific computer requirements other than an Internet connection (Broadband Internet connection is highly recommended). In addition you will need to have Internet Explorer, Adobe Reader, Flash Plug-in and a QuickTime plug-in on your computer (all available through free downloads).

GES will provide the following required textbooks for this course:
• Budgeting for Managers by Kemp and Dunbar
• Harvard Business Essentials: Power, Influence and Persuasion
• Strategic Planning by Stanley C. Abraham

The following books are NOT required to complete the course, but are recommended by the instructor. GES does NOT provide these books:
• Managing by the Numbers by Kremer, Rizzuto & Case
• Managers and the Legal Environment by Bagley and Savage
• The Successful Manager's Handbook, edited by Susan H. Gebelein, et al.
• The Essentials of Negotiation, published by Harvard Business School Press
• What the Best MBAs Know: How to Apply the Greatest Ideas Taught in the Best Business Schools, by Peter Navarro

 

Instructor Bio

Katherine Squires Pang, J.D., LL.M., M.Ed
Founder/President and Chief Knowledge Officer, EdWay Online

Dr. Pang received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983 and her M.Ed from the University of Texas in 2001. She has practiced law with national law firms since 1983, ran for the United States Senate in California in 1994 and was appointed by Governor Wilson as a Commissioner to the WCAB from 1994 to 1996. Dr. Pang has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas and has been an adjunct faculty member in the law and business/ schools of many universities including the Stern School of Business at New York University, Pepperdine University, USC, Golden Gate University and the University of California, Irvine.

Dr. Pang has not only over 20 years of law firm experience but in 1989 founded several companies including, LawPrep, Inc./ LawPrep Press, Inc., Legal EdNet.com and EdWay Online. From 1989 to 1996 Dr. Pang authored over six books, videos and interactive CD-ROMs. Dr. Pang was also the Manager, Firmwide Practice Section Development, Training and Forms for Akin, Gump, Strauss, Hauer & Feld, L.L.P.

Dr. Pang also has experience providing multimedia, interactive distributed learning to working professions, as well as adult learners in law and business, via a variety of technologies including video streaming and on line-conferencing (Webcasts, synchronous and asynchronous threaded discussion boards and chat rooms) via the Internet, satellite, ISDN-based videoconferencing an CD-ROM. Dr. Pang has been a speaker at the MEC 2001 Conference: Turning a New Page in Educational Technologies sponsored by Arizona State University, the 2001 Conference on Training and Knowledge Management: Moving Beyond Training sponsored by Generation 21 Learning Management Systems and a speaker at various other e-learning conferences. She has design, development, implementation and managerial experience in educational multimedia course design and development including experience with instructional design and educational technologies. She has been responsible for the course design and delivery using Macromedia Director, Windows Media Player, FrontPage, PowerPoint, Blackboard, Prometheus, WebCT, Webboard and a host of other proprietary platforms. She also has experience with digital video, MPEG, MOV and AVI Files.

Katrina McBride’s career reflects extensive experience in organizational leadership, marketing strategies, and market development in multi-national corporate environments and as an independent consultant. Her leadership abilities have been utilized by employers and clients to develop new programs and functional areas and in the re-organization of resources with aggressive deadlines. She has positively impacted revenue and customer satisfaction for large, global organizations as well as small to mid-sized businesses that are experiencing changes due to rapid growth or restructuring to maintain their competitive position.

In director level positions for Nortel Networks, Katrina was engaged to develop, define, and implement strategies for competitive intelligence, sales support, emerging markets, lead generation, and customer relationship management. Sought after as trainer, speaker, and facilitator, Katrina develops and presents professional education courses in leadership development, team strategies, strategic marketing, organizational leadership, and change planning.

She is an active member of the American Marketing Association, the American Management Association, Society for Human Resources Management, the Aircraft Owners & Pilots Association, and served on the Board of Directors of the Dallas Chapter of the National Association of Women Business Owners.

Katrina holds a MA in organizational management and a BS in psychology and an as well as certifications in mid-management/leadership and marketing. She is a trained dispute mediator.

Frequently Asked Questions (FAQs)

1. How do I register?
Click on the register button at the top of the page and follow the directions. It is important that you type all your information in the boxes, then print it out to sign.  Payment and sending instructions are in the bottom right corner of the form.

2. How much do the courses cost?
The fee is in the pink box at the top of the page.

3. Can I register for courses if I live outside the United States?
Yes you can!

4. Do I ever have go to the school I register with?
All of our courses are delivered entirely online, so you never have to go to a class or travel to the school.

5. How long does it take to complete a course?
All of our courses are self-paced and open enrollment. You can start and finish the course at your own pace. When you register for a course, you are given 180 days (6 months) to complete the course. If you need more time, extensions are available.

6. Do I have to buy additional materials?
All materials are included. The cost of materials is covered by your tuition. GES ships all materials via UPS ground service upon registration.

7. Can I get financial aid?
GES courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.

• GES provides a loan opportunity for students. Simply go to www.collegeloanapplication.com to apply for an easier qualifying loan at a slightly higher rate. Click here for more information on this loan program.

8. What happens when I complete the course?
Upon successful completion of the course, you will be awarded a certificate of completion from the school with which you registered. You must obtain a final passing grade of 70% or greater to be awarded a certificate.

9. Am I guaranteed a job?
GES courses will provide you with the skills you need to obtain an entry-level position in most cases. We do not provide direct job placement services, but our instructors will help you build your resume and are available to give advice on finding your first job. Instructors will also be available to use as a professional reference upon completion of the course. Potential students should always do research on the job market in their area before registering.

10. Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via email or phone) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

11. What do I have to have in order to take an online course, and what are the system requirements?
In order to take our online courses, you must have access to a computer and the Internet (a normal dial-up connection is fine). You can access the course contents from any Web-enabled computer. There are no necessary plug-ins. You do not have to use the same computer to log-in to the course every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.

12. Can this course be taken on a Mac?
No

13. How can I get more information on the course?
All of the information we have is available online under our course catalog (www.gatlineducation.com). If you have questions that are not answered online, please feel free to email us at courseinfo@gatlineducation.com or call 817-870-2870. We will answer your questions promptly.

14. When can I start the course?
Our courses are all open enrollment. You can register and start the course as soon as you are ready.